Shipup Scheduled Maintenance - Database upgrade
Scheduled Maintenance Report for Shipup
Completed
The scheduled maintenance has been completed.
Posted Feb 02, 2025 - 11:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 02, 2025 - 08:00 CET
Scheduled
We anticipate an evolution of our database requiring a temporary shutdown of the platform, on Sunday, February 2nd, which should take approximately one to three hours.

This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.

This maintenance will have the effect of increasing the performance of our application in order to offer a better service to our customers.

All the following services will be impacted :
- API:
* POST Orders / Trackers
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
* GET Orders / Trackers
- Access to the Shipup back-office
- Chrome extension
- Webhooks
- Retrieving of events from the carriers
- Sending of notifications
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Third-party integrations (Zendesk, Gorgias, Klaviyo)
- Retrieving Feedback from customers
- Package reports
- Tracking page access by end users

We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at support@shipup.co
Posted Jan 24, 2025 - 17:09 CET
This scheduled maintenance affected: Email sending to online shoppers (SendGrid API), API (Send Orders / Trackers to Shipup, Retrieve Orders / Trackers from Shipup), Webhooks (Webhook sending), and Shipup Back-Office (Access to the Shipup interface).