Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 28, 2021 - 22:02 UTC
Scheduled
Hello,
We want to make you aware of a coming routine maintenance of our database.
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This operation will impact the following services. They will be unavailable for the duration of the maintenance window: - API: * GET Orders / Trackers * POST Orders / Trackers - Webhooks - Order-fetching integrations (Magento, Shopify, Prestashop) - Access to the Shipup back-office
Once the maintenance is over, all services will become available again.
If you send orders and trackers to Shipup using our REST API, please make sure you have a retry mechanism in place to retry the API calls that would be performed during this maintenance (they will fail with an HTTP status 503 during this time).
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These services will keep running as usual: - API * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Sending notifications to end-consumers - Tracking pages - Displaying order informations in 3rd party apps (Zendesk, Gorgias)
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We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co.
Thanks, The Shipup team
Posted Nov 25, 2021 - 17:28 UTC
This scheduled maintenance affected: API (Send Orders / Trackers to Shipup, Retrieve Orders / Trackers from Shipup), Webhooks (Webhook sending), and Shipup Back-Office (Access to the Shipup interface).