Database Maintenance
Scheduled Maintenance Report for Shipup
The scheduled maintenance has been completed.
Posted Nov 28, 2021 - 22:10 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 28, 2021 - 22:02 UTC

We want to make you aware of a coming routine maintenance of our database.


This operation will impact the following services. They will be unavailable for the duration of the maintenance window:
- API:
* GET Orders / Trackers
* POST Orders / Trackers
- Webhooks
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Access to the Shipup back-office

Once the maintenance is over, all services will become available again.

If you send orders and trackers to Shipup using our REST API, please make sure you have a retry mechanism in place to retry the API calls that would be performed during this maintenance (they will fail with an HTTP status 503 during this time).


These services will keep running as usual:
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
- Sending notifications to end-consumers
- Tracking pages
- Displaying order informations in 3rd party apps (Zendesk, Gorgias)


We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at

The Shipup team
Posted Nov 25, 2021 - 17:28 UTC
This scheduled maintenance affected: Shipup Back-Office (Access to the Shipup interface), API (Send Orders / Trackers to Shipup, Retrieve Orders / Trackers from Shipup), and Webhooks (Webhook sending).