Database Maintenance
Scheduled Maintenance Report for Shipup
Completed
The scheduled maintenance has been completed.
Posted Nov 28, 2021 - 22:10 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 28, 2021 - 22:02 UTC
Scheduled
Hello,

We want to make you aware of a coming routine maintenance of our database.

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This operation will impact the following services. They will be unavailable for the duration of the maintenance window:
- API:
* GET Orders / Trackers
* POST Orders / Trackers
- Webhooks
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Access to the Shipup back-office

Once the maintenance is over, all services will become available again.

If you send orders and trackers to Shipup using our REST API, please make sure you have a retry mechanism in place to retry the API calls that would be performed during this maintenance (they will fail with an HTTP status 503 during this time).

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These services will keep running as usual:
- API
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
- Sending notifications to end-consumers
- Tracking pages
- Displaying order informations in 3rd party apps (Zendesk, Gorgias)

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We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co.

Thanks,
The Shipup team
Posted Nov 25, 2021 - 17:28 UTC
This scheduled maintenance affected: Shipup Back-Office (Access to the Shipup interface), API (Send Orders / Trackers to Shipup, Retrieve Orders / Trackers from Shipup), and Webhooks (Webhook sending).