Shipup Scheduled Maintenance - Database upgrade
Scheduled Maintenance Report for Shipup
The scheduled maintenance has been completed.
Posted Nov 19, 2023 - 21:48 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 19, 2023 - 21:31 UTC
We want to make you aware of a scheduled maintenance for approximately 15 minutes on Sunday 19/11/2023 at 21h30 UTC time. Even if the window is 15 minutes, the actual maintenance will probable be more around 5 minutes.
We will be using this time to upgrade our database to a bigger instance.
This operation will impact those services that won't be available:
- API:
* GET Orders / Trackers
* POST Orders / Trackers
- Access to the Shipup back-office
- Chrome extension
- Retrieving Feedback from customers
These services will keep running as usual:
- API:
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
- Tracking page access by end users
These services will keep be paused during the maintenance and restart without impact after the maintenance:
- Webhooks
- Retrieving of events from the carriers
- Sending of notifications
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Third-party integrations (Zendesk, Gorgias, Klaviyo)
We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at
The Shipup team
Posted Nov 15, 2023 - 17:42 UTC
This scheduled maintenance affected: API (Send Orders / Trackers to Shipup, Retrieve Orders / Trackers from Shipup) and Shipup Back-Office (Access to the Shipup interface).