All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
Send Orders / Trackers to Shipup ? Operational
90 days ago
100.0 % uptime
Today
Retrieve Orders / Trackers from Shipup ? Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Webhook sending ? Operational
90 days ago
100.0 % uptime
Today
Shipup Back-Office Operational
90 days ago
99.83 % uptime
Today
Access to the Shipup interface ? Operational
90 days ago
99.83 % uptime
Today
Email sending to online shoppers Operational
90 days ago
100.0 % uptime
Today
SendGrid API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025
Difficulties in getting tracking event
Resolved - We identified an issue that occurred over the weekend when fetching tracker events from carriers. The issue has now been resolved, and the system has fully recovered. All events from the weekend have been successfully fetched.
Jan 20, 15:00 CET
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Difficulty in getting tracking event
Postmortem - Read details
Jan 17, 10:12 CET
Resolved - The incident has ended on the 14/01 around 4pm.

After monitoring the situation, we confirm that this incident is now closed.

A Post Mortem will be shared here soon.
Jan 15, 15:41 CET
Monitoring - Huge improvement has been noticed. We are monitoring the situation closely and we will send an email today to share news about this issue.
Jan 14, 15:23 CET
Update - Huge improvement has been noticed. We are monitoring the situation closely and we will send an email today to share news about this issue.
Jan 14, 14:59 CET
Update - We are still experiencing difficulties in retrieving carrier events. The retrieval frequency is less regular and more spaced out.
In terms of impact :
- Shipup notifications are sent with a delay. They may not be sent at all if they fall within our obsolescence rules.
- Shipup data analysis is momentarily impacted.
- Once the problem is solved, we will recover all events. The data willl therefore be available for analysis shortly.

We expect to be back to normal state tomorrow evening.
Jan 13, 13:52 CET
Update - We are continuing to work on a fix for this issue.

The return to normal should occur by Tuesday, January 14th.
Jan 10, 10:42 CET
Update - We are continuing to work on a fix for this issue.
Jan 9, 17:57 CET
Update - - Shipup notifications are sent with a delay. They may not be sent at all if they fall within our obsolescence rules.
- No notifications were sent between January 7 and January 9. Notifications have been sent again since today, including, progressively, for orders placed in the last few days.
- Shipup data analysis is momentarily impacted.
- Once the problem is solved, we will recover all events. The data will therefore be available for analysis shortly.

IMPORTANT: your clients are still receiving the notifications sent by the carriers (even if you have the "Filter carrier notifications" on - we have disabled it until the resolution). Therefore, your clients receive the tracking status of their orders.
Jan 9, 15:40 CET
Update - We are experiencing difficulties in retrieving carrier events. The retrieval frequency is less regular and more spaced out.
In terms of impact :
- Shipup notifications are sent with a delay. They may not be sent at all if they fall within our obsolescence rules.
- Shipup data analysis is momentarily impacted.
- Once the problem is solved, we will recover all events. The data willl therefore be available for analysis shortly.

We expect to be back to normal state tomorrow evening.
Jan 8, 11:42 CET
Identified - We have been experiencing again some issues with retrieving tracker events related to our internal migration process. Some customers may receive their tracking notifications with a few hours' delay.
Jan 7, 16:07 CET
Jan 14, 2025
Jan 13, 2025
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025
Jan 8, 2025
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